QUESTIONS + ANSWERS

Do you have questions about our service,


reservations, booking or self check-in?


You can find answers here.

ARRIVAL + DEPARTURE

What is the latest time I have to check out on the day of departure?
We kindly ask you to vacate your room by 10:00 am.

What do I do with my room card on departure?
Please put the room card in the wooden box at the reception in the lobby.

Where can I park?
The parking spaces on the SIGA premises (100 m below the Guesthouse) are available to you free of charge.

Where can I charge my electric car?
E-cars can be charged free of charge at the charging points in the SIGA car park.


GENERAL INFO + FREE TIME

What time is the night's rest?
We kindly ask you to stay in the guesthouse after 22:00.

Where can I find the WLAN password?
 — Please log into the "SIGA-Public" network.
 — The code is: stickwithus!
 — You will also find the code in your room or at the reception desk in the lobby.

Where can I smoke?
Smoking is only allowed outside, in front of the building.
Smoking is strictly prohibited inside the building and at the windows of the rooms.

Where can I rent a bicycle?
Bicycles incl. helmet are available in the garden hut behind the guesthouse.
The garden hut can be opened with the room card.

Can I use the fireplace behind the Guesthouse?
Yes, you can. In the garden hut (to be opened with the room card) there is wood in a large container to light the fire as well as kindling (please do not under any circumstances take wood from the walls of the garden hut).

What are the breakfast hours?
 — Monday to Friday: 07:00 – 08:00 hrs.
 — Sat./Sun.: 07:30 – 09:00 a.m.
 — times may vary during events/customer workshops

Where can I get something hot to drink?
The coffee machine in the breakfast room on the ground floor is available for tea and coffee 24h free of charge.

How can I pay at the drinks and goods vending machine in the lobby?
 — The vending machine accepts CHF and Euro (max. 20 Euro note).
 — Change will be given in CHF.

I need a razor or a toothbrush. Can I get one from you?
 — You will find one in our drinks and vending machine in the lobby.
 — The vending machine accepts CHF and Euro (max. 20 Euro note).
 — Change is given in CHF.

Where can I wash and dry my private laundry?
In the basement of the guesthouse (stairs behind the guesthouse) there is a washing machine with tumbler (detergent available).
If there is a washing machine, you can open the door with the washing machine, otherwise ask the guesthouse staff.

How do I get CHF?
There are various cash machines in the centre of Ruswil.
All machines accept foreign cards.

Where can I get a taxi?
Gemataxi: +41 79 880 80 10

Where can I buy groceries?

Coop Ruswil
Hellbühlerstrasse 8
6017 Ruswil

Migros Ruediswil
Ruediswilerstrasse 79
6017 Ruswil


HELP + EMERGENCY

I have lost my room card. What should I do?
A new room card can be issued at the check-in machine using the reservation number.
If you do not know your reservation number, please contact your SIGA contact person or call the emergency number: +41 79 221 66 75

I have lost something or forgotten something in my room - what now?
We do not accept any liability for items left behind. Your lost property can be sent to you on request. Please contact us by e-mail at guesthouse@siga.swiss.

What do I do in case of fire?
 — Alert the fire brigade: Activate the fire alarm or call 118.
 — Keep calm.
— Leave the guesthouse immediately and go to the assembly point. This is located below the guesthouse in the large car park.

Who do I call in the event of an emergency?
Guesthouse stand-by telephone 24h: +41 79 221 66 75

What are the emergency numbers in Switzerland?
Ambulance: 144
Police: 117
Fire brigade: 118
Poisoning: 145
General: 112

Is there a doctor nearby?

Unimedica Practice
Spyr 20
6017 Ruswil
+41 41 495 10 10
unimedica.ruswil@hin.ch

Where is the nearest pharmacy / drugstore?

Rottal drugstore
Hellbühlstrasse 4
6017 Ruswil
+41 41 495 11 48
info@rottal-drogerie.ch

Opening hours:
MO-FR: 08:00 – 12:00 h 13:30 – 18:30 h
SA: 08:00 – 16:00

If you have additional questions, please use the contact form or call us at +41 41 496 61 80.