QUESTIONS + ANSWERS

Do you have questions about our service,


reservations, booking or self check-in?


You can find answers here.

RESERVATIONS + BOOKING

How can I reserve and book a room at the SIGA Guesthouse?
Make your reservation or booking online, write us an email or call us at +41 41 496 61 80.

How do I reserve rooms for a group?
Send us your request using the contact form or call us at +41 41 496 61 80.


PRICES + PAYMENT

What does parking cost at the SIGA Guesthouse?
There are plenty of free parking spaces 100 metres below the guesthouse.

What does breakfast at the SIGA Guesthouse cost?
Breakfast is included in the price of the room.

When do I pay for my stay?
You pay for your stay when you arrive/check in at the SIGA Guesthouse.

What credits cards are accepted?
American Express, Visa, Master Card and EC cards.


CHECK-IN + CANCELLATION

How long is the reception at the SIGA Guesthouse open?
Reception is not always open. If you need help, our service hotline at +41 41 496 61 80 will gladly help you. Call: +41 41 496 61 80 or email guesthouse@siga.swiss.

How does the check-in machine work?
You can check-in flexibly, 24-hours a day. You can find the check-in terminal right at the entrance of the SIGA Guesthouse. Please have your five-digit booking number, your passport or identity card and credit card or Maestro card including your PIN ready (no postcards). After completing the check-in process, the machine will give you your key card and a receipt.

When can I check into my room on my arrival date?
You can check in starting at 2 p.m.

What time is check-out on my departure date?
Please check out by 10 a.m. on your departure date. You can either leave the key card in the room or place it in the check-out box at reception.

What are the cancellation terms?
Cancellation up to one day prior to arrival is free of charge. If the guest does not appear, the guest will be charged for the booked stay.

If you have additional questions, please use the contact form or call us at +41 41 496 61 80.